Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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14816 Someone from VIC thinks their gain is better late than never at 28 Jan 2011 11:08:43 AM
Called vodafone to complain. Registered my complaint after more attempts to get their their pathetic IVR than I care to remember. I finally established dialogue and advised I wished to be released from my contract, that vodafone had caused me significant lost business and personal pain. I was told they had to do some technical checks to confirm I am having issues and that this would take no longer than 72 hours upon which I'd be contacted again and if all was well, or rather not well, they'd release me from my contract. Well 1 week later not a word from vodafone, contacted the TIO, started the ball rolling and they said vodafone had 10 business days to resolve my issue. 13 days later I get a Paul from vodafone try to call me on my home phone each day while I'm at work, 3 days later he reaches me in the morning and I'm released from my contract. Finally, the ordeal is over. I was paying $119 or something for my vodafone unlimited plan, which i clearly didn't get any value from, so now i'm going with telstra as I just want service now and I'm willing to deal with the likes of telstra to get it even if I have to pay a premium.