Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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14820 Someone from QLD thinks their gain is Perfect at 28 Jan 2011 12:31:53 PM
I had moved to a new house in Forest Lake, Qld and had practically no service at home, although phone worked perfected everywhere else. Reported the problem to Vodafone who did some investigating. I was informed along the way and then informed that I was in a low service area. I rang Vodafone explaining the process I had followed and asked to be released from my contract. I was released there and then, no questions asked. Got to keep my phone, they unlocked it for free and got to keep my number. Goes to show, being polite can get you somewhere!