26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14841 Someone from ACT thinks vodafone is Kinda at 28 Jan 2011 03:57:57 PM
Got charged a dishonour fee on my last bill because a direct debit didn't go through. Rang up vodafone today and after being on hold for a miraculously short four minutes advised them that I had never actually activated direct debiting on my account and that my account on vodafone.com.au reflected that fact.

Quickly received an apology and a credit for the amount of the dishonour fee on my account.

Still can't overlook the fact that four days into my current billing period, my account usage graph has not been updated and is still reflecting I have spent none of my calls or data for the month, yet the call-by-call listing shows all usage for the month so far. Weird.
29 Jan 2011 06:44:06 AM: In my last month with Vodafu...d it took them 12 DAYS before they updated their online usage! The day before the period ended they took out about 2G of usage, I checked usage and thought I had 2G left, then they put it back. I couldn't work out how I could have gone over limit and only accidentally found out what they did when someone in their shops checked my account on their view of the system! I can think of no reasonable explanation of this behaviour. Sneaky and deceitful, as is not posting excess usage PAYMENTS to the web accounts.