26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14891 Someone from NSW thinks vodafone is 100% At Dudley NSW at 29 Jan 2011 11:54:46 AM
The Tower at Dudley NSW 2290 is Dead. Took me 60 minutes to load this page in order to comment using Vodafails Edge System.
What going on Vodafone?
Reading the recent posts it seems that Vodafone has been worse than ever since early Friday Morning.
WHY isn't there something up on Vodafones website to explain what there up to. "System update?" We should all be so lucky!
29 Jan 2011 12:11:30 PM: Seems like the tower at Dudley serving areas surrounding (Redhead, Gateshead,Bennents Green, White Bridge Etc) is next to "Kaput"
Look at The Local profile 2290, "Vodafail Local" on this website.
Also in The Report Downloadable on this Website, "Vodafones Situation Yesterday Today and Tomorrow-Final" Search report for 2290 and look at results, they are the worst.
It's not on Vodafones list of places to upgrade though!
29 Jan 2011 01:51:59 PM: If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!


Vodafail.com Moderation Team
29 Jan 2011 02:31:51 PM: Yep, I have contacted them both.
Vodafone keep bribing me, giving me extra data and time to use it.
Im reluctant to give them the "finger" and ask for a refund as I am hopeful that they will get their "act together" eventualllllly.
I dont believe in miracles,
Maybe I should start going to church and pray for them to get it right?
Thats it! Everyone should got to church next Sunday. We could all pray for Vodafone to be forgiven AND for Heavenly Intervention (for Vodafone, so they can get it right).
What a great idea, people.
Think it will work?
29 Jan 2011 02:59:14 PM: Yeah.......no..........maybe........dunno............

Nah.......not at all!!

Vodafail.com Moderation Team
4 Feb 2011 04:46:40 PM: Got a Call from Vodafone offering to refund the unused portion of my data allowance and price of Modem.
But you wouldnt want to know it but my internet connection had came good the very same morning of the call, it had been bad (Edge Network) for 5 days.
Apparently the area Im in at Redhead (Elsdon Street Kalaroo Rd - signal from Dudley Tower) is a known blackspot.
Dont know what they did but Im happy at the moment.
I was also told that Vodafone has my area on a list of places to "improve", could be a while though.
So Im Sticking with them atleast until I use my data, good for 12 months.
PS - I hadnt got around to going to church, but I had faith / sort a.