26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14915 Someone from NSW thinks vodafone is HORRENDOUS at 29 Jan 2011 06:05:12 PM
my god they are pathetic. I wrote on their facebook page about 2 weeks ago with a problem, they wrote back and said email this email with ur number and pin. so i did. waited literally a week. and i just got the reply today and this is all it says
"can you confirm your number and pin"
UGHHHHHHHHHHHHHHHHHHHH i just sent them that in the first email this is a JOKE
29 Jan 2011 06:09:50 PM: I have read some of the horror stories on their FB page, and from what I can tell you are not the only one experiencing a drama with there.

I guess it is not their fault as they are trying to help people but the staff that then have to deal with the influx of emails must be understaffed as every day hundreds more complaints pop up, as well as many re-complaints like yours where they haven't addressed the problem you raise in your email.

Either way best of luck. If it helps we have some more information on 'How To Complain' under the 'How To Complain' link at the top of the page.

Best Of Luck.

Vodafail.com Moderation Team
29 Jan 2011 08:24:30 PM: Thanks, yep I contacted the TIO about 2 weeks ago and never heard from Vodafone.
If they dont reply do we just reply to the TIO email saying that they never contacted me?
29 Jan 2011 08:25:55 PM: If you don't hear back from Vdafone within 10 working days, you contact the TIO again using your original reference number, and they will escalate it as a Level 2 Investigation.

Vodafail.com Moderation Team