26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14923 Someone from WA thinks vodafone is Useless Mobile Broadband During the Day at 29 Jan 2011 07:18:27 PM
I'm so sure Vodafone's current problems ALL come down to not enough capacity to handle the amount of customers they have.

I'm on mobile broadband (pre-paid thankfully) in the northern suburbs of Perth and up until October/November it worked perfectly fine - most of the time. Ever since then though I can - at best - get very slow and/or patchy connection during the day - but MOSTLY none at all. Interestingly though it seems to work perfectly fine very late at night. This (to me) clearly indicates capacity issues - not enough capacity to handle their existing customer base especially during the peak daytime period. I reckon they either can't do anything about this so are denying there's even a problem. Or stalling for time until they can and hoping they don't lose too many customers along the way. We had a similar situation with our small ISP here a while back.

Anyway I now have a pre-paid Optus connection as well and use this one most of the time during the day. I'm keeping the Vodafone one - with the bare minnimum credit - in the hope that they will EVENTUALLY sort out their issues and ONLY because they have the best download limits. If after 6 months they still haven't resolves these issues I'm ditching it completely - the joys of having pre-paid.
30 Jan 2011 10:46:08 PM: yep im NOR and have similar issues and timing especially frustrating is seemingly getting connected but then their network not connecting thru . Worst of all is the customer dis-service, when you can get thru they are rubbish and their automated systems crap....I have joined the class action and am also going them thru the ombdusman
Im using vivifi now, it is great, super fast and available all day !!!