26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14985 Someone from NSW thinks vodafone is Pretty damn fail. at 31 Jan 2011 12:26:19 AM
After being told by staff at Vodafone Dee Why that coverage in Marrickville was excellent, and that I would get coverage "everywhere except the middle of Australia" I was pretty shocked to find that I had to stand in the backyard to make a call at all. Even then there were frequent dropouts, and the sound quality often rendered any attempt at conversation pointless. This is about 5 or 6km from Central Station!
I was also surprised to see their website 'coverage checker' that the whole of the Inner West is marked by a smiley face, indicating good coverage. It's been a long time since Law School, but doesn't the Trade Practices Act say something about this? After about 2 months on the $70 unlimited plan I am looking to terminate my contract ASAP.
I was hoping to give back the handset (HTC Desire HD), as I intend to sign up for Telstra's unlimited plan, which includes an iPhone. I can't really afford to pay $800 for a backup phone. Unfortunately I cracked the screen this week, so I assume I'm stuck with it.
Does anyone know whether I am legally obliged to pay for the phone, and if so, how much? Could I just pay for repairs, give back the handset, and call it quits? ANY KNOWLEDGABLE ADVICE WOULD BE GREATLY APPRECIATED!
I've waited on the phone for hours trying to contact Vodafone before being told to hang up and try again. Staff at Dee Why told me to switch to 2G in my home which: a)Doesn't work and b)Leaves a bad taste in the mouth because its not really what I paid for, is it? Its like buying a Porsche and then being told it works okay as long as you don't go over 40.They also said their towers would be updated mid-year and all would be well. After my experience with them so far, I don't believe this for a second.
The really amazing thing to me is not that Vodafone provide a rubbish service, it's that a major company can basically commit fraud to make sales, despite all our consumer protection laws, and rather than the directors getting hauled off to jail, they continue to rake in the dosh, while the best we can do is whine about it on a website.
Over all, a learning experience, and a total pain in the balls.
31 Jan 2011 04:38:51 AM: I had the same issue at Stanmore, had to go outside to make a call, was told by staff there was nothing I could do.

That was with Optus.
31 Jan 2011 09:24:29 PM: they say there towers will be upgraded soon no matter when u talk to them. its a lie