26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15002 Someone from QLD thinks vodafone is extreme at 31 Jan 2011 01:30:38 PM
I'm really just after some advice...

Firstly, over the past month or so, I have been in contact with Vodafone and Crazy Johns (phone dealer who I got the contract through) mainly because I'm not happy with the privacy issues - which I feel is totally understandable on my part. Both Vodafone and Crazy Johns told me 2 different stories, and neither were willing to help when I mentioned what I believe to be a breach of contract on VF's behalf; therefore I want out of my contract. After the usual 15 calls going unanswered then going to the back of the queue, I finally get through to someone and the call drops out?! What the!?!?!? Yet another thing to complain about I guess! This particular conversation went to 3 different people without a resolution.

Secondly, I've recently been offered a job in an area where Vodafone don't have coverage. When asked what could happen with my contract in this instance, the Crazy Johns rep said it was my fault for moving away from the coverage and that they couldn't do anything. However, I am yet to raise this with Vodafone.

Really, I'm just after some advice on if anyone has had similar experiences, and what the outcome was? Also which angle do you think will get the best results (ie out of contract FOC. I currently have 5 months left on my contract.)