Vodafail.com - Looks like Vodafail to me.

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1502 Someone from QLD thinks vodafone is worse than I thought it could ever be. at 24 Dec 2010 12:41:03 PM

to the employee below. $500 billion in network upgrades? is that a correct figure? and in what part of our contracts does it state poor network performance is acceptable? is it next to the stipulation of poor customer service is tolerated? or next to the stipulation that the company you're signing this contract with may merge with another global network and completely offshore all customer service based activity, bar store staff, at their own discretion? I'm happy that Vodafone employees are happy in their jobs and feel the need to support the company when times are tough, signs of a good person with loyalty where it should be. but don't neglect the fact that your company is responsible to one entity first and foremost; the majority stakeholder, in this case, us the consumer. So it's your responisbility to give us the time of day to complain about service from your network when it's underperforming, and not roll your eyes when we go into your stores, or treat us like a number when we call your call centres. we give you the dignity of allowing you to upsell and speed read our contracts when going through the motions of your sales process, so please allow us the same respect when we decide your service isn't good enough anymore and use other channels to vent our frustrations.

24 Dec 2010 07:35:01 PM: Completely agree. What an eloquent post. I too feel for most of the voda store employees, and the ones I have spoken to have been nice and understanding of the issues since they are experiencing it themselves. But there are a handful commenting on this website who are bitter to the point of being rude and arrogant. I hope they realise they are just making themselves and vodafone look even worse.

27 Dec 2010 07:42:18 AM: it is against Company Policy to comment either good or bad regarding Vodafone if you are an employee of the Company, this is directly for the media spokesperson for Vodafone to make, not for you to act apon. Consider yourselves warned, but for the rest of us, BRING IT ON - TELL US AND THEM HOW IT REALLY IS!

27 Dec 2010 09:09:04 AM: Have you not heard of free speech. Anybody and everybody is entitled to it without someone issuing threats. If they submit an honest view that is good enough. Any Company the resorts to threats against it's own staff is on the to
oblivion.

27 Dec 2010 09:28:43 AM: Agree, have they paid the money they owe India yet

27 Dec 2010 10:26:51 AM: No, just about every mid-large size organisations have policies which ban employees from making public comment. They do so at risk of having their employment terminated. Right or wrong, companies employ specialist communications people to handle media etc.

27 Dec 2010 01:09:32 PM: Yep they're known as "spin doctors" because they can twist and turn anything into a fine yarn. If an employee of a company is told to pull the wool over the customers eyes that is wrong, they should be encouraged to tell the truth not the "spin" as dictated by the PR companies. They are contracted and paid well to distort the truth. I should know because I am one of them, but VF is not one of my clients.

27 Dec 2010 01:12:22 PM: Since when is lying acceptable corporate or social behavior?

28 Dec 2010 10:34:52 AM: "27 Dec 2010 11:09:04 AM: Have you not heard of free speech" - I certainly have and what's more I actually know what the phrase means and no, it does not mean that a person can say whatever they like.