26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15067 Someone from NSW thinks vodafone is 3G slow, slow, slow at 1 Feb 2011 04:25:33 PM
Well I read everyones input and did it. I did not want to as changing telco's is inconvenient at best, especially when you have been with 1 provider for over 10 years+. But no longer could I put up with almost non-existent 3G coverage at Bankstown Airport, Parramatta and Castle Hill. Rang Vodafone (all politely), investigated, confirmed 'low signal areas', thence no argument exit from contract with 11 months remaining. No penalty. iPhone offer to keep at $386 but no thanks. Rang Telstra. Within 10 minutes was all signed up to Next G. Phones arrive in 48 hours and numbers will be ported. Vodafone graciously gave me 8 days to find a new provider for which I thank them. It ended up being painless but still inconvenient.
1 Feb 2011 06:33:54 PM: Glad it was painless but........yay............!!!



Party time at your place tonight!!!!



Excellent result!!!

Vodafail.com Moderation Team
2 Feb 2011 07:33:29 AM: No doubt thanks to you, your web site and the advice I have read from all others. Honestly people, bite the bullet and change like I did. I mulled over it for weeks but then just did it instead of wondering 'when' it would be fixed. I stayed polite as advised. Waited patiently for a week to have 'technical' check my data complaint coverage and then low and behold, they admitted the 'issue' without challenge. Did not even have to go to option 2 (TIO). Without being biased, as I respect that 'overseas call taking staff' have to make a living and it's not their fault, it was refreshing to speak to someone at Telstra who lived in Sydney and who knew exactly what I wanted and what to do. Perhaps Vodafone will learn something from this web site and my excercise. Thanks Vodafone for not arguing the point and letting me go. At least I did not part, all be it frustrated, an angry customer.