26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
15080 Someone from QLD thinks their gain is Free of Vodafail at 1 Feb 2011 07:26:28 PM
Rang Vodafone to find out about cancelling on the 17th of last month. Was told they'd get back to me in 72hrs to advise the result of their "tests." As you can guess, I didn't hear from them. So I rang the next day - oh no, it takes 4-5 days to hear back and I would definitely know by the end of the next day. Naturally, I didn't hear anything from them all day Saturday OR Sunday, so I lodged an online complaint with TIO. Tried ringing Vodafone again last Thursday, got some bloke with an accent wanting me to yet again explain why I wanted to cancel. I politely told him that, with all due respect, I've already explained that on no less than 4 occassions and I am just after a resolution, so he transferred me through to some other department. As you can imagine, I was left on hold for a considerable amount of time, both before and after I spoke to the first person. When I eventually got off hold, I spoke to a nice guy in Tassie - can you believe it?! He said that his supervisor wasn't there, but he would contact me the following day, gave me his name AND the times in which he would call back. He didn't call back, but I did get that lovely text saying that I would be released from my contract from then on. They also said something about a letter detailing how to do all this, however I am still waiting for that... anyone here know what I need to do?! I'm getting sick of waiting AGAIN! But overall, WIN for me! Yay!
2 Feb 2011 07:46:14 AM: nearly the same thing I went through. After i got my text, i called and got put through to resolutions but I had to leave a message. Later that afternoon I called again and got through to Cancellations. He had the clout to hear my case and action it. Overseas call centre, but I give them praise for picking up and calling back. Call and ask for the cancellations dept.