26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15108 Someone from NSW thinks their gain is Very Good at 2 Feb 2011 12:00:06 PM
I went through the TIO and was let out of my contracts totally $215 a month! And was able to keep my iPhone 3 GS and returned the iPhone 4. I had problems porting my number and not sure if it was VF or the incompetence of Telstra but it was never done. I then received a final bill from them which they waived for me. They treated me fairly. I will add that I went to Telstra and was with them for 12 days before pulling the plug on them as they are beyond incompetent and am now extremely happy with my Optus service.
2 Feb 2011 12:09:00 PM: I wanted to add that Optus have a 30 day no questions asked return policy which is why I decided to try them out. I'm in a rural area but they work great.
2 Feb 2011 08:05:11 PM: optus are shit too