Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
15127 Someone from NSW thinks vodafone is beyond redemption at 2 Feb 2011 05:17:21 PM
Vodafail's delayed SMS is intentional to optimise the use of voice which create more revenue. Overseas, SMS/text is almost instantaneous and cost is dirt cheap you can even get "free 100 SMS" with minimal recharge without expiration. With today's technology, SMS which is purely digital should be quicker for digital equipment to transfer than voice. My son sent an SMS message to pick him up from the train station. After waiting for an hour assuming his message was received, he decided to come home by himself. Two hours later, I received the message now 3 hours late. A follow up SMS he sent after half an hour waiting was received next morning. Discouraging customers in using SMS brings more revenue by resorting to voice which is charged at a higher rate.