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Adam Brimo
Share Your Pain
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15143 Someone from WA thinks vodafone is Epic Fail at 2 Feb 2011 10:41:48 PM
I'm just curious how to proceed and wanted some advice.
I've tried to contact VF twice re drop outs and no service (with documented evidence). I have asked to be freed from my contract without penalty (only 4 months to go) and keep my phone. Didn't get a reply within the 5 days so rang them. On hold for 40+ minutes trying to follow up only to be told that he couldn't access my complaints and would get someone to ring me back within 24-48 hours.
I didn't get a call and ended up ringing Telstra and organising to port my number. While waiting for the new phone to arrive I logged a complaint with the TIO.
Telstra phone arrived today but I'm not sure whether to activate the port yet or whether to wait out the TIO investigation first. I don't want to get stung on a technicality for jumping the gun before I got "permission"...
Telstra says I have 10 working days to activate. Should I wait?
Thanks in advance.
I've tried to contact VF twice re drop outs and no service (with documented evidence). I have asked to be freed from my contract without penalty (only 4 months to go) and keep my phone. Didn't get a reply within the 5 days so rang them. On hold for 40+ minutes trying to follow up only to be told that he couldn't access my complaints and would get someone to ring me back within 24-48 hours.
I didn't get a call and ended up ringing Telstra and organising to port my number. While waiting for the new phone to arrive I logged a complaint with the TIO.
Telstra phone arrived today but I'm not sure whether to activate the port yet or whether to wait out the TIO investigation first. I don't want to get stung on a technicality for jumping the gun before I got "permission"...
Telstra says I have 10 working days to activate. Should I wait?
Thanks in advance.
Vodafone have 10 business days to respond to the TIO, I note that they (Vodafone) appear to be leaving it to the late working day just recently.
Is it worth asking Telstra for an extension? I feel confident that as they want your business they will comply.
I know what you mean about jumping the gun to get permission, but it is the only advise I can offer.
Has anyone else got anything to offer?
Let us know what you decide and how you get on!
Vodafail.com Moderation Team
Still waiting to hear from VF. I rang Telstra and they said not to panic as they can't port my number until I give them my VF account number. So she said to let it play out and ring them back as soon as I hear and they'll sort it out from there.