26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15150 Someone from ACT thinks vodafone is at 3 Feb 2011 07:11:19 AM
Dear Vodafail.com Moderation Team
Do you know if vodafone monitor your wonderful site and / or do anything about the tens of thousands of complaints you have gathered here??? I'm very curious as although it is a wonderful place to vent, I'm wondering if that is all it is as I'm seeing no change in service (actually, it's getting continually worse so I guess that is a change). Also, is there a service provided your recommend over vodafone as I've had poor service from optus (and virgin who use their lines) and we all know of the terrible reputation telstra has. I have less than 6 months before my contract finishes and I can tell vodafone where to shove their service (well, if I could actually reach them in under 2 hours that is...) - and yes, I am counting the days until that wonderful moment arrives!!! thanks for the site - and keeping my blood pressure down...
3 Feb 2011 08:00:03 AM: Hi,

Thanks for your comment. An internal vodafone document published by the Herald ( http://images.smh.com.au/file/2011/01/21/2144076/vodafoneqa.pdf ) states that Vodafone is reading the comments on this website. Additionally I created this website to inform people of the ways in which they could complain and publicly display data on reception and on-hold times.

This website shows the extent and reach of the problems that are affecting Vodafone and I do think it has prompted them to take some actions. However it is unlikely that the network issues people are experiencing will be fixed quickly. Vodafone has now listed some of the areas in which they are upgrading the towers but I encourage everyone to contact them if they are having problems and then contact the TIO if they can't come up with a good resolution for you. The best resolution for me was just to get out of my contract and move to another provider.

The complaints and data on this website was also compiled into a report that was formally submitted to the ACCC and the ACMA. You can view the report by clicking on the large banner at the top of this page. In short myself or anyone else at vodafail can't fix the problems, we are just trying to make everyone aware of the issues.

This website and I does not recommend any mobile carrier (in the interest of fairness). All of the alternative carriers I know of are listed on the 'alternatives' page. All the best.


Vodafail.com Moderation Team
3 Feb 2011 07:02:04 PM: Thanks Adam - much appreciated. am thinking of starting a petition on here to have you instated as vodafone's customer service director - they could use someone like you!!! :)
3 Feb 2011 07:31:07 PM: Thanks @09:02:04 PM, that's very flattering although I have no intention of ever working there :)


Vodafail.com Moderation Team