26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
15160 Someone from QLD thinks their gain is Quite Good at 3 Feb 2011 10:09:14 AM
1 year into my 2yr contract with iPhone 3gs. Service over the last 3 months was complete rubbish. Complained to Vodafone and they offered me 1 month free while the 'investigate' the matter.

I told them this was a 'no-go' and I wanted to disconnect without any fees. They put me through to cancellation department and insisted that I payout the rest of my contract - $750. I said this was unacceptable and I was going to complain to the TIO. They said "okay go ahead".

Lodged a complaint with the TIO on 17th Jan. By 2nd Feb Vodafone rang me and gave me the below:

- Released me from the contract without any fees
- Gave me the iPhone 3gs 16gb
- Unlocked the phone

So now I'm trialing Optus prepaid to see how the network is, if its good I'll stick. If not I'll be going to Telstra.

Just thought I'd share, cause it can be done. You just have to hold your ground and be persistent.

Good luck everyone!