Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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15167 Someone from QLD thinks their gain is Relief at 3 Feb 2011 11:42:00 AM
After experiencing all of the usual issues with 3G including drop outs, delayed voice mail, unable to access 3G data and so on I complained via the online vodafone website indicating that I wanted to be released from my contract (6 months early) with the associated early termination fees. As expected no response whatsover within the specified 5 business days as promised on their website. Subsequently filed online complaint with TIO, within a day got a text from vodafone releasing me from my contract. Very happy to give them the flick :-)