Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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15212 Someone from NSW thinks their gain is GOOOOOOD at 4 Feb 2011 03:00:24 PM
After a number of calls to Vodafone, each time explaining the issues I was having with no service, delayed voicemails and generally poor customer service, I was yesterday released from my ontract 11 months early. I managed to stay calm on each and every phone call and ensured I did everything they asked of me. Yesterday, after VF failed to get back to me as promised, I was put through to the cancellations team. Initially they tried to offer me unlimited phone calls (great if I had service!) and free access for 4 months but I explained that I don't want a free service that I can't use, I want to pay for one that works. They then tried to tell me I had to pay for my phone and then they would release my contract.... even though my contract was $69/mth with a FREE phone.... politely told them this would not happen and that I would involve the TIO. Call got escalated to a manager and 10minutes later I was off contract. My advise.... patience and politeness!