26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15257 Someone from QLD thinks vodafone is SO SO DODGY!!! at 6 Feb 2011 09:56:42 AM
I've posted my problems here a few times.

On the 28th of January, Vodafone agreed to cancel my contract with not fees. Their text message was very vague. It only stated I should be getting a letter in the mail with further details as to what I had to do.

Seriously, how long does this take?? Are they delivering the letter via pigeons?
I still have not received any such letter, but I HAVE received my latest bill from vodafone (which funny enough, they have overcharged me by a good 80+ dollars).

I would call them, but the last thing I want is to be on the phone for HOURS again, with no solution. Has anybody been through this aswell?

How long did it take to receive your letter?
6 Feb 2011 11:03:00 AM: I received my letter about 3 business days after the phone call confirming termination, not so much a letter but one containing a return envelope for the phone, with instructions to include all bits and bobs and to do so within 8 days to the Australia Post shop. They did say it could take between 3 and 7 working days to arrive.

Nothing else included.

Make sure you keep the return receipts (I might even add pay a bit extra and send registered post as one poster here had a nasty surprise see 15247) for tracking purposes.

As far as the bill is concerned you can try to contact them (torture of the hang em high kind) or as an alternative try their facebook page. The people on there are pretty useless but they have got the billing enquiry side under some sort of control and you can do it by email.

Good luck and let us know how you get on.

Vodafail.com Moderation Team
7 Feb 2011 09:01:31 PM: my letter took about 5 days