26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1526 Someone from NSW thinks vodafone is Look out at 26 Dec 2010 07:20:21 AM
Will be demanding that my contract is cancelled as soon as the retail outlets reopen for business. This weekend has been the final straw. Disgraceful that we're paying for what is essentially a limited SMS network.
26 Dec 2010 08:20:53 AM: If you are looking to cancel you'll have to contact Customer Care, retail stores don't have the access required to cancel contracts.
26 Dec 2010 10:18:54 AM: I would call the TIO and get the ball rolling.
26 Dec 2010 10:27:09 AM: Contact TIO.Document EVERYTHING.Better if you make your contact number not a VF sim. Keep a rough diary of your whereabouts offline.
27 Dec 2010 11:50:13 AM: TIO, TIO and away you go.

I've had to do it with both Optus and Vodafoney at different times. After being given the runaround for weeks. ONE CALL to the TIO ( who will give you a completely different complaints number at the carrier in question). And I was released both time IMMEDIATLY !

They can do it when they have to. They just don't want to.