26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15357 Someone from NSW thinks vodafone is fail+a million at 8 Feb 2011 12:02:05 PM
ok guys i've put a few posts on and want to let you know there is hope!! after 2 weeks of arguing with vodafail i got out of my contract 10 months early...heres how. (this is for an iphone but will prob work on others and is what the vodafail team in store told me) call "lara" ask for retentions and upgrades....tell them you want out coz of poor service if this is the case....they will try offer deals...dont accept unless your happy with them...ask for an investigation into service/coverage/reception in your area and that if they dont resolve it to your satisfaction you are going to TIO. they will say they will call back, they tried while i was working i answered and asked for them to call back later...no call. waited a few days and called them and asked for resolutions team...guy did a few checks and "yes ma'am your in a low service area we will release you from your contract just send phone back in post bag we send" gladly sent their dodgy phone back....also if you dont get the postbag in said amount of days go instore and get them to make note that you looked for it!...now too see what they do with my bill....goodluck guys!