Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1538 Someone from NSW thinks vodafone is Massive Fail at 26 Dec 2010 05:02:15 PM
I am experiencing the same issues as everyone else here and all I have to say is that I am so dissapointed with the way this whole thing has been handled. The CEO posts a message on the site on the 21st of December asking people to email in their feedback (which i spent time doing) and only to receive a big fat nothing from them! Why ask for feedback when you are not going to respond! I chose the email option because I can not handle speaking to their people anymore who are by no means empathetic and last week were claiming all the issues had been fixed! I'm feeling a little trapped here as I am in contract until September 2011 and feel like there is no way out!
If they think you have a case they will assign a # to you and pass the details on to Vodafail.
At that point you will find that Vodafail start to take you very seriously.
Good luck.