26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15455 Someone from QLD thinks their gain is Reasonable at 10 Feb 2011 02:19:15 PM
I initially put in a complaint about the coverage (or lack there of) and the constant dropouts on my iphone 4. They told me to call back after a couple of weeks and see if there was any change. No change of course and I called back. I got put through to the cancellations department. After 1hr of back and forth with an overseas call centre consultant I was finally provided with 2 options.

1. Pay $550 and keep my iphone 4 and contract cancelled. (18 months left in contract)
2. Pay $0 and send the phone back.

I chose option 2. I advised them that I would like to keep the handset if they could reduce the cost, they wouldn't budge so I stuck with 2.

Now I just need to find a cheap plan to get a new iphone 4 on, preferably with telstra but going to be expensive, will be looking at Optus.

Overall glad to be done with vodafone.