26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15477 Someone from NSW thinks vodafone is Epic Fail at 10 Feb 2011 11:22:36 PM
No reception when i just joined Vodafone a month ago. At first i thought it was my new phone but i realised it wasn't at all.
I get no reception everywhere. Network is lost all the damn time.
Im really sick of it. Ive been on this service for a month and already want to leave!!

11 Feb 2011 09:50:32 AM: i just called them up and they said its going to take TEN WORKING DAYS to investigate my account and coverage. im really NOT HAPPY. do i contact TIO now?
11 Feb 2011 10:34:48 AM: Basically, if you want to achieve anything with Vodafone you have to go through the TIO, and you can't go through the TIO until you've tried to resolve your problem with Vodafone. If Vodafone told you they'd take 10 working days to fix your problem, then that means you've tried to resolve things with them, so you can definitely go to the TIO.

The TIO complain takes 5 mins to lodge online, and means that Vodafone have 10 days to settle the dispute with you. If they don't, and you let the TIO know, then Vodafone are fined.

The good thing about going to the TIO is it means that Vodafone have to chase you, not the other way around - you could save hours this way.

Hope this helps! Good luck - epic journey ahead!