26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15481 Someone from NSW thinks their gain is Good enough. at 11 Feb 2011 09:14:54 AM
With my iPhone, I have terrible Vodafone phone reception, intermittent call quality, regular call drop outs, experience painfully slow 3g data speeds, and to top things off, Vodafones' outgoing SMTP server has been down for the last few months.

I called them today and polity asked to speak with their retention team, and asked the service person to proceed with terminating the current contract with no early termination fee associated with the cancellation.

In a polite manner, I reminded the service person of Vodafone's obligation under NSW consumer law and I explained that their product is not fit for purpose.

I suspected that they would offer me a remedy to retain me as a customer, which they did. They have given me 60% off my $99 plan for 6 months. When the 6 months is up, if their service is not up to a acceptable standard, I can terminate the contract early.

They explained to me that they are well aware of the concerns with their network, and that there are major upgrades currently underway, including more "base stations".

Time will tell but for the next 6 months I'm $60 a month better off.