26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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15506 Someone from ACT thinks their gain is at 12 Feb 2011 07:06:48 AM
I was another fortunate one to get out of my vodashit contract and switch to Telstra - they also wiped an excess bill of $1000 I had, but now I have got my last bill two months later and it says I have $100 CR.

Does this mean vodacrap owe me $100 and will they pay it to me or do I have to ring the Indians to find out? I don't want to be on hold but I also don't want to get more junk email every month from vodafone telling me my old account is in credit.

Anyone else encounter this?
8 Apr 2011 10:16:05 PM: yes i did i had a fight with them over 125.50 they said i never paid but i did after taking them to the tio and getting let out of the contract early they kept sending me email bills saying i was 127.50 in credit so i called them after 2 hours on hold got the money refunded email bills have now stopped ! voda are hopeless telstra may cost a bit more but so worth it !! good luck