Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15523 Someone from NSW thinks vodafone is 0/10 at 12 Feb 2011 06:09:26 PM
transfer of ownership - second hand phone.
3 will not change the registered owner if you buy a phone from 3. this means they will not accept it for repair. If you buy a locked phone and the seller does not notify 3 and provide their pin - you cannot unlock it from the network because you are not seen as the owner - even though you can provide a Paypal receipt.
They say they will never change the name of the owner of the phone on their database. The second hand buyer is denied rights to the phone.
3 will not change the registered owner if you buy a phone from 3. this means they will not accept it for repair. If you buy a locked phone and the seller does not notify 3 and provide their pin - you cannot unlock it from the network because you are not seen as the owner - even though you can provide a Paypal receipt.
They say they will never change the name of the owner of the phone on their database. The second hand buyer is denied rights to the phone.
12 Feb 2011 10:57:27 PM: That is not true. You need to perform a "Transfer of Service". To do that, the original account holder needs to call Customer Care and provide authorisation. The prospective/new account holder will then need to call back to perform a credit check. Once this is approved, the transfer of service is generally complete within 24 hours.