Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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1554 Someone from NSW thinks vodafone is Epic-Fail at 27 Dec 2010 06:59:04 AM
Haven't touched them for a few years since they blacklisted me for refusing to pay their obscene account. I was overseas, very sure of the details of global roaming charges, only made and received phone calls within the promotional time and duration specified, and got home to find my calls that should have cost less than $100 according to their promotional blurb, actually cost over $1,000 because they forgot to mention that the overseas roaming mobile pays for all incoming calls regardless of the local promotion at home and despie the fact they offered the deal for when you're overseas. They never got the money and will never get my business again.