26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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15578 Someone from VIC thinks their gain is It was alright at 14 Feb 2011 10:50:13 PM
This is my story with vodafail.

2 days after signing up after being promised great 3G coverage in my location , Gippsland (country rural-vic). I get my sim & phone and whow I have NO coverage ANYWHERE. So after calling them up with the rage of god demanding an intimidate cancellation, and being offered everything to stay ( even like 5 months free billing). I pointed out to them that their coverage map is obviously lying, they said it was a problem with the network and so they transferred my call to technical help who spent a day checking the coverage and then called me back and confirmed this. Then he transferred me to some other Indian chap who said I can be released for no charge after porting my number to another network ( for no cost) ,all I had to do was return the handset. Once my number has been ported (which I did today) they would send me out a package to return the phone and all costs and everything will be waived, as of now I am awaiting arrival of my package.