26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
15665 Someone from ACT thinks vodafone is ripping me off at 17 Feb 2011 06:20:48 AM
I've renewed my contract with vodafail twice and have always been with themn. It wasn't until recently that I realised the service I was paying for was supposed to be better than it is.

At least for the last 3 years I've experienced dropped calls, poor reception, inability to connect to 3G data and I always assumed it was the phone or just normal. It takes me anywhere between several minutes to an hour (if I leave it that long) to get my iPhone 4 to connect to the internet in order to retrieve emails or for an app (that's if it'll even connect at all).
Sometimes even if I restart my phone it still won't connect. Meanwhile my friends on other networks have no or little problems with any of this. I've missed calls due to poor reception and haven't got the voicemail until over 24 hours later. The funniest thing is when my phone is in my pocket with reception, a call doesn't come through but a text message from the person does come through moments later saying they tried to call and I haven't moved! WTF?!

So I've reported this to vodafone and haven't heard anything in over 7 days... If I don't get some kind of resolution I'll be requesting my contract be terminated due to a breach under the Trade Practices Act 1974 subsection 58(b) whereby: "a company shall not... accept payment or other consideration for goods or services where, at the time of acceptance... the corporation will not be able to supply the goods or services within the period specified."

I've also joined the Class Action suit to try recoup the money spent on a service not provided to me as promised under contract.
17 Feb 2011 10:37:18 AM: why will you re contract with them when you specificly know they have issue with coverage honestly its like buying home brand over normal brand.
you had an option to go telstra and optus