26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
15666 Someone from QLD thinks their gain is Worked out at 17 Feb 2011 07:34:36 AM
After 8 years using Vodafone to run my business in Brisbane I saw red when I could only receive data services for a few hours a day since mid January. After many hours on the phone an investigation was launched and I just got SMS'd to say I am now released from two new contracts.
I will now happily pay Telstra the premium to guarantee uptime.
I'd also like to thank the Vodafone support staff who were all professional and were clearly as annoyed by the bureaucracy involved as I was. They are forced to follow procedure, unfortunately for the individual customer we don't know the procedure and the process is stressful and makes you think it is just your device or computer.