26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15702 Someone from WA thinks vodafone is Run by adolescent chimps at 18 Feb 2011 01:24:02 AM
In order of events

- general connection problems everyone else has been having

- store tells me to call the hotline, only interested in sales

- hotline is rediculous, cant get hold of anyone

- email contact system via website kept showing errors when i submited

- contacted TIO, got a reply in 2 days from vodafone via SMS saying im out of my contract and a letter detailing is in the mail

- waited 2 weeks for the letter

- i got a call yesterday saying im elligable for an upgrade, my cancellation has been pending for over 2 weeks, vodafones internal communication is non existant

- my service was switched off at midnight without any warning

- i just tried to unlock my phone via the website so i could get onto a new sim tomorrow, but the website stated its going to take another 10 business days and they will contact me, how can they, they just switched off my service!

I will never go on vodafone again so long as i live