26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15738 Someone from NSW thinks vodafone is arrogant at 18 Feb 2011 10:22:34 PM
We have two iphones with vodafone. They tried to tell me it is the phones that are the problem. We get about 90% dropouts, but can't use the phones at home because there is dodgy reception, I spent 80 mins today with various depts. and got the almighty runaround, even though they acknowledged that they had network problems. Their solution was that they would 'investigate' but would not give a time frame. I got really p'd off when the line dropped out halfway through the call to their technical dept. When the guy phoned back about an hour later, he told me I had been on the phone, as he couldn't get through Told him that was typical of my experiences, phone wasn't engaged, just showing No Service. Their latest solution is that I should get another plan with another provider for 3 months while they sort the problem and they won'r bill me. WHO IS THE IDIOT HERE?