26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15782 Someone from VIC thinks vodafone is Very at 21 Feb 2011 02:53:03 PM
I have been with Vodafail for a long time now and recently upgraded while living for about 6 months or so in Tasmania. I on the phone said to the sales guy, 'we are moving to Sale/Traralgon area in 6months time can you make sure we have coverage'. His response was that we should have no problem. The coverage maps suggest this also.

However, once here, I was confronted with constant call drop outs, poor quality calls, awful data and various other connection issues. I called, got put on hold, put to technical department and then finally to the retention team. I told them of my woes. The rather scornful bloke on the other end basically said he wasn't cancelling my contract because my conversation with the sales guy was never documented. I protested saying that the coverage maps said we would have full and unabated coverage. He said that he was sorry and offered me to change to the unlimited plan (45 per month) and we would have this free for two months. I said to him thanks, but this means nothing if our phone is constantly dropping out and being a pain. I then told him I'd take it further. He said I couldnt' go any further but him.

I called complaints later and spoke to an English guy (from the UK) and he said sorry a million times before suggesting (surprised me) to go to the TIC....so here I am. Nice phone, beautiful two months free...but a coverage that is so awful I may as well try and establish my own network by launching some satelittes. With 18months left on my contract, I can't tear it up unfortunately...

Woe to Vodafone, the worst telecommunications company..and that's saying something considering we have Telstra....