26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15996 Someone from VIC thinks vodafone is Monty Pythonesque at 25 Feb 2011 04:40:52 PM
I'm from Ascot Vale in Victoria. At least I can keep my friends (using other networks) amused with the truly ridiculous antics of Vodafone/3. Constant call drop outs, no reception, poor missed/delayed texts, uncontactable "customer service"... well, hang on; that's not exactly true. I can receive and make calls - if I go into the backyard and lean against the clothesline, or stand in the middle of the road. And I have been able to contact "customer service" on a couple of occasions. After waiting so long I've been able to mow the backyard. Twice - the grass re-grew. They could possibly be providing a fantastic service, but just in a different language. An effective tactic, that one. Well, to be fair, I did speak to someone in customer service once who spoke English. They explained to me that the problems were either (a) in my imagination or (b) could be solved by immediately upgrading my phone (and did they have a deal for me!!). I particularly loved the suggestion that, if I experience loss of reception, I should call them immediately. Firstly, if I have no reception, how do I call? And second, by the time anyone answers the phone, we'll likely have revolved several times around the sun. Funny, my partner's phone (other provider) has no problems at all(oh, unless trying to speak to me), and has never needed to call customer service. Now that's an idea!