26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16048 Someone from SA thinks vodafone is Piss Poor at 1 Mar 2011 02:51:40 PM
I opened up a dialogue with Vodafone (Aus) customer service centre last December complaining about the incredible drop in coverage and in particular 3G coverage in my home suburb of Croydon Park (SA, 5008). Stated how 3 months prior I had excellent data coverage. Then it all went South right at the same time Vodafone issues went public. Vodafone and I determined through their helpdesk my iPhone 3Gs or Sim wasn't at fault. Was told to wait for a resolution on Jan 6!! Hadn't heard anything back so I contacted them earlier this week (end of Feb) and got the reply of `your upgrade options'.

I mean WTF? Seriously? They are charging me full price for 3G coverage that doesn't work and now they have the gall to ask me to upgrade?

Pathetic. Any assistance would be greatly appreciated.