26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16078 Someone from NSW thinks vodafone is The worst network + service in the world, literally! at 2 Mar 2011 12:27:32 PM
Over the last 10 years I have used half a dozen carriers across 100+ locations across 4 continents and 10+ countries. Vodafone is the drag of the drags. My service is often unavailable across sydney metropolitan area. On occasions I have had no service for hours where I work in the Sydney Darlinghurst area - which is one of the most densly populated in Australia, so shoudl ahve *outstanding* coverage; after 1h+ trying to get through to somebody vaguely informed at Vodafone I was told that they knew nothing, that nothing could be done and my call got dropped!!! I find the customer service to be slow, monumentally incompetent, usually passing me from one person to another, virtually always loosing my call. The use of off-shore slave labour as call center solutions is nothing new, and I have certainly had many competent/pleasant experiences, but the Vodafone staff are totally clue-less every single time (my good experience in this area was, surprisingly, Telstra, whom I use for my Internet - their call centre staff in the Phillipines were excellent - and *no, I do not work for Telstra, or own shares etc...*).

Bottom line. Vodafone is in abysmal state. The responsibility rests squarely with the top-level management, including the CEO. The only way this company is going to change is if the management team is replaced with people who get the fact that they have *serious* problems, and bring some new ideas. If I was a Vodafone shareholder, I would be asking why the CEO has not been replaced by now - nothing personal, I don't know the guy - it's just basic accountability!