Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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16135 Someone from NSW thinks vodafone is still bad at 4 Mar 2011 01:57:24 PM
I have just contacted Vodafone to try and resolve an issue with my blackberry storm 2, problem is that I've never had the ability to use the MMS service. Contacted customer service and have gone through several procedures totally 45 minutes. Still no joy, in the end my advice was to back up the phone and wipe all data on it and reload??? WTF?? I know its possible to do but seriously if they can't resolve the problem from their side why would I take the risk of destroying the phone? No result, told to call back after I've wiped the phone, seriously Vodafone, don't use the Indian Sub Continent for customer service they are truly atrocious.