26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16312 Someone from ACT thinks vodafone is Worst service provider ever! at 15 Mar 2011 05:08:39 PM
Forget delayed sms messages, my messages dont even come to me sometimes!

We were enjoying a week in Qld last week, my lovely cousin had lent me her car for ease, and had said she didn't have any issues driving me from Brisbane to the GC where we were flying back home from. Unfortunately I'm with Vodafone so nothing worked out how it shouldve. I NEVER got the message from my cousin saying I needed to be at hers by 10 for her to give me a lift to the GC airport. I never got this message. I know it was sent correctly because I could view on her Iphone it had been sent to me, and she is with an actual provider Telstra who actually provide the service they charge for.

It ended up costing us over $80 in travel fees to get to the airport, and 4 hours! This is one of a NUMBER of examples of vodafone failing to get calls and message to and from me. I have since called and requested I be able to cancel the service without fee because they are not providing the service I am paying for. After passing me around a few departments they promised someone from cancellations would call me the very next day. This has still not happened and it is over 48 hours since my conversation with them. I am sick and tired of them taking money without providing a proper service. I cant beleive I'm still stuck with them and they wont even bother calling me back. I have spread the word to everyone I know to not join vodafone and will continue to find avenues like this website until I am allowed to leave my contract without further charge.

15 Mar 2011 06:44:15 PM: Well I just sent a very damaging letter to the CEO of vodaphone and threatened legal action....I also included one thing they thing everyone has forgotten...when a number of complaints are present...over 16,000 on this site...which are legal complaints....it brings about the right for anyone to question whether or not Vodaphone should retain their Communications Licence....I exercised this right....in a word the licence can when suspended be picked up for $1.00.....so we will see what he does....
16 Mar 2011 11:13:04 AM: he will do nothing or just release u if u are lucky
27 Apr 2011 01:47:41 PM: He will apologise but you gotta pay your bill