26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16393 Someone from VIC thinks vodafone is progressively worse to the point of madness at 23 Mar 2011 12:49:55 PM
Melbourne CBD/Collins Street. Data drops out constantly (mobile broadband/Huawei dongle) especially when on HSDPA. After a few minutes connection, HSDPA usually shows 0 bps download and hangs. This happens day and night. The past 3 weeks its gotten worse. Constantly switches back and forth between 3G and HSDPA.

Unreliable coverage in the heart of one of Australia's largest cities. This is MELBOURNE CBD folks, not the back blocks.

I have held my tongue for the past few months, knowing that Vodafone was attempting to resolve these much publicised failures, but now I am about ready to go atomic.

This is absolutely unacceptable and a breach of its service contract. If Vodafone cannot deliver a workable service they are not entitled to market it.
23 Mar 2011 03:40:42 PM: Check out the How To Complain tab at the top of the page, it appears the TIO may be your next step.

Vodafail.com Moderation Team