For 3 months now I have been trying to transfer my mobile number from the vodaphone account of my former employer to my own personal vodaphone account. All paperwork was filled out and copies of driver's licences etc all attached and faxed to vodaphone. almost a week later, nothing had been done. the paperwork was faxed an additional 10 times and emailed twice before someone at vodaphone finally had the document in their hands. I signed up for a month to month sim only contract and almost 3 months later, i hadn't received a bill. I checked with vodaphone and I they cannot give me any info because I don't have a PIN for my former employer's account.
Out of desperation, I went back to the vodaphone shop which originally signed me up and they told me the account hadn't been created and the transfer period had expired. They re-enstated the transfer and signed me up for a new account promising me that all would be taken care of. Now five days later, nothing has changed. I don't have an account, and I can't get any information out of the brain dead simpleton's on the other end of the phone.
Honestly, how hard is it to do a simple transfer of title from one vodaphone account to another. It's not even an intercarrier transfer.
I need to keep my number, otherwise I would just cut my losses and change carrier's. As it stands, I'm going to see this through and once the transfer is finally complete, start the just as painful process of porting my number to a new carrier.
I will never use vodaphone again, and I definetely won't be recommending vodaphone to either an individual or a business.
How can a company this broken be allowed to trade.