26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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16407 Someone from ACT thinks their gain is adequate considering the frustration I endured at 24 Mar 2011 08:11:49 AM
Thanks to the advice and issues similar to mine that I read about here on Vodafail I made a complaint to the TIO after months of hassles with Vodafone and got my contract paid out and was ported across to Telstra within minutes.

I always thought a full 5 minutes to load any web page was just how mobile phones were. Now that I am with Telstra a web page loads in 3 seconds and ALL of my text messages get sent to the receiver and no calls drop out.

Thank you Vodafail and Vodafail contributors for making me realise that I didn't have to put up with Vodafone's massively flawed and substandard service. After 18 years of Vodafone I am now a very happy Telstra customer.