Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1648 Someone from VIC thinks vodafone is At least x2-3 times daily at 27 Dec 2010 08:01:27 AM
I'm self-employed & do a lot of travelling. In North Melbourne, the signal strength is so bad I can't even make calls from inside my office. My business partner & I speak several times a day (he *was* with Vodafone) & it's always my phone which drops out at least twice, even depending on where I am facing. At home (E Melb) there are some rooms I don't make calls in, even though there are windows & clear space outside. I often travel to the eastern suburbs (Nunawading, Box Hill) & it's just one entire black hole with minimal reception or drop-outs for the entire area & don't get me started about outside Melb-metro areas, even along the Hume Hwy of all places! Grrrr. Out of contract now & going to go Telstra & new iPhone 4, but 3 wks ago Vodafone sales called asking if I'd renew & would I like a new phone. When I said their coverage was rubbish & I couldn't continue with them, the salesman was very apologetic & agreed, saying that was one area he knew they couldn't compete - coverage & reliability of service in that regard - he didn't persist! ...& don't get me started about when I'm in the car moving & talking on the plumbed-in Parrot hands-free system-fades, drop-outs, disconnects (often). As for the painful speed or lack of 3G & net features, I shudder if I ever have to attempt using. Emails are bad enough, but info from the Net? Forget it. /end rant. AML