26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16490 Someone from NSW thinks vodafone is abominal at 31 Mar 2011 10:38:24 PM
After around two years with Vodafone, they've started charging me call time for all of my internet access. Over a period of a month, anytime I am not connected to wi-fi, they are charging me a phone call. On average, it's two six hour phone calls every day for a month. I haven't changed my phone, my plan, my usage, anything. After an hour long phone call, I was told that the large bill was due to increased internet usage. Then the second time I called, after prooving the total in my usage was acceptable with my plan, I had now made too many phone calls, and texts. I've used half an hour of phone calls in a month on a $49 cap and they're saying that's over the limit? I don't think so. I've sent multiple emails through their web form. The first two with no response, the third with a copy paste job about how Vodafone does not make mistakes.

Vodafone, I am now happily with Telstra. No dropped calls, no late voicemail, no slow internet, no douche bag on the phone with no idea about what's going on.

I've wasted hours trying to fix this and Vodafone won't even look at the bill. They just tell me they're not wrong. Awesome attitude, from the top, all the way down.