Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16493 Someone from QLD thinks vodafone is -100/10 at 31 Mar 2011 10:47:23 PM
Vodafone Indian staff refused to document issues or acknowledge support / technical notes which I wanted expressly on record. They then tried to claim that the calls I was involved in were not always being recorded, contrary to the information supplied by Vodafone AU staff.
Tech support / customer support do not want to look bad in VHA's eyes, otherwise they will lose the ODC support contract. Bring the customer support staff back to Australia, with Aussies having jobs, instead of Indians lying to customers to save their jobs.
Tech support / customer support do not want to look bad in VHA's eyes, otherwise they will lose the ODC support contract. Bring the customer support staff back to Australia, with Aussies having jobs, instead of Indians lying to customers to save their jobs.
22 Apr 2011 07:35:40 PM: I have worked for vodafone and telstra no longer work for either. both Are bad but vodafone has gone down hill very quickly. I have been flat out lied to on the phone to them. It is true howeve that not all calls are monitored. It is a semi random selection done by machine. The monitoring is done either by a team leader sitting in on the call real time. Otherwise 1 or 2 calls are recorded generally daily. So you have not been lied to on that point. However there is a chance you could have been 1 of the recorded calls. And they should check that.