26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16495 Someone from VIC thinks vodafone is useless at 31 Mar 2011 10:59:57 PM
Signed up with vodafone just before new years 2011 and I regretted it after a month. Paid my bill using their credit card phone system. Apparently they never received any payment from me and I was still owing $68.00. Rang for weeks and kept getting told to FAX (not email, not mail)..FAX my bank statements stating that I paid the bill on the proclaimed date. It clearly showed on the statement that the money came out of my account and was sent to the vodafone company.

After receiving my faxes, they called me saying that "this does not tell me it came to us" which is bollocks because it has their company name on the statement. After continuous weeks of back and forth arguments with customer care, I ended up speaking to someone in the higher end department. She said that it was possible the money went to SOMEBODY ELSES account instead of my own. She said "For now, I will adjust your account so you owe nothing"... 2 weeks later they must of found my money and added it as credit to my account for the next month to be already paid.

IMO mistakes like this can happen but the way customer care handled this situation was pathetic and wasted more of my money on fuel to get to a fax machine, money to pay to use the fax machine, money to get proper bank statements (NAB charge $4.00 per statement), and last but not least, a waste of my time when i had more important things to do instead of trying to explain to some idiot over the phone for an hour nearly everyday that i paid the god damn bill.