26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16497 Someone from QLD thinks vodafone is True indian company at 31 Mar 2011 11:46:28 PM
What a laugh this is. I have a shared business plan with 3 numbers connected. I also have my personal number hooked up to three. My three number came out of contract, so I decide to have one of my business numbers removed to allow my three number to migrate/port into my shared business plan, sounds simple? Yes...to an Australian. I phoned the vodafone business line, that where all the bright people are Right...Wrong, for your money's worth you get a Indian bloke who couldn't grasp what I wanted. So after explaining to him in simple slow English, he said I can help you with that. So here said it would take 48hrs for your three number to be ported to vodacrap. Within hours my three number stopped working.. Great no personal phone thanks. So I waited for 48hrs in the mean time I sent of an email writing to say just which or how will my number start to work since both my sims no longer work, the three sim and one off my vodadribble plan. Received a reply 48 hrs later, I was over the moon that they took the time to reply I mean rock gods never send replys so why would vodapoo. I was told to go to my local vodalost store and get a sim card, no explanation what to do then. So I lined up to get served 40 mins later, only to be served by a kid that was clueless, so he spoke to his supervisor who said for me to go into next door to the three shop and they would fix it up because it's three fault. So waited next door for 10mins until one of the smarter staff could look into the system to work out what's going on. They couldn't log into my account because my three number was gone out of the system, so she tried my vodapoision account and discovered the nice Indian bloke had removed 2 of the 3 shared business numbers off my account and attached my three number to my only working number, like why you can't attached 2 numbers together, but he did to the point no one was able to fix it, so after 2hrs trying to sort this mess out, they sent me on my merry way and told me they ring me when they could sort it out. Mean time your ported number will be off line for another 24hrs. Great I said. Now I was given a blank sim card earlier, and I said don't you have to copy the sim serial number to link it to my ported number when you sorted out the mess, oh yeah the staff member said, and wrote it down on a bit of scrap paper. I guess it means it won't be connected for awhile if at all. But wait there's more... I can't login to my vodaflop account, that doesn't work now. But wait there's more... After emailing the nice Indian man I'm now getting spam in my inbox from India for web designing.....so let this be a lesson no matter what they say about improvements on there propaganda website is all smoke and mirrors. No bang for your bucks from this Indian global company, just lies, thanks vodalost.
1 Apr 2011 08:36:50 AM: glad to see somebody speak there mind about vodaflop, vodafink, vodasmoda, i am on your side about there help and service, i would NEVER go to vodafone ever again once this $99 a month no service 99% of the time only 8 months left to go. i wish you well with this problem but dont hold your breath.
1 Apr 2011 02:40:27 PM: Ok here's part 2 of the above story. After half a day of no phone call from vodaempty I called there head office in downtown India, as it turns out they got all my numbers back online including my ported number, but wait there's more... Sorry sir it will be another 48hrs to connected your ported number from three to voda, grand predicted total 7 days offline with my ported number, I'm something will balls it up again considering that the call quality from India was in par with the moon landing in the 1960s good on you vodalost for showing your customers you can still ask for your money every month and give a sub Standard call quality to customer don't give a care line. 7 days with your number not working, who in there right mind would port from telstra or optus to vodadodge
1 Apr 2011 10:35:46 PM: vodajoke will be vodasmoke or vodakapoof and will be much like the joke they were in the mid 1990"s and after finally having it almost perfect in 2009 they decide to merge with 3 network and now it a complete vodashamble or vodaitsnotmyproblem but i will transfer you to my supervisor and after 30 to 50 minutes and no answer, someone asks if they can help you and its not the section that can help you and you are transfered again only to find out there closed and you have to ring back in business hours. vodacrumbles do you know how to run a business ?. apparently not according to the general vodafone customers leaving to get a network that can provide a service. vodashame its no use having the extra towers you have promised this year if you have nobody to use them. from the i cant wait for the last 7 months of contract to go so i can really tell vodaphoney where the tower should be stuck.
2 Apr 2011 07:34:10 AM: Agree on day 4 with porting issues still no number have now blog vodatwits on Facebook and vodacorpse at head office Hutchinson. Don't expect much to happen as everything is done at vodamumbai. So I've decided to take on board to help vodawasted with there new slogan for free. "vodafone, the network with no connection"
2 Apr 2011 08:28:29 AM: The above is such a good Vodaread, how many different Vodaconnotations can there be?

My favourite to date is Vodacorpse..............brilliant!

Vodafail.com Moderation Team
2 Apr 2011 09:31:51 PM: maybe vodaclosed will contact there vodaopen section on monday and get connected to the vodalimitedtimeopen section and talk to vodamysupervisor and get vodastuffedaround and you will have another vodaexcuse and the its not my vodafault and is there anything else i can help you vodawith. i just want this vodafixed.
3 Apr 2011 10:52:52 AM: Thanks for your support. Day 5 still nothing, just posted another complaint on vodadumbs Facebook page. Trying hard not to lose the plot with this porting issue. Keep you all posted if the staff from vodapurgatory get in touch. Cheers
3 Apr 2011 04:24:04 PM: vodastoned will have you connected very soon, i will just vodacheck for you, the vodasection has told me it will take only 48 hours for you. can i vodaupgrade your plan for you, and that will only take a vodaweek which is 1 to 3 months in normal english. ONLY NOKIA CONNECTS PEOPLE and vodafone disconnects.
3 Apr 2011 06:15:45 PM: It's a Vodatragedy that this scenario is allowed to carry voda-on. Be very interested to see what Vodatranspires.

Vodafail.com Moderation Team
4 Apr 2011 08:19:32 PM: Well here I am again this time last wk I spoke to vodamumbai and ask them to port my 3 number to vodaconstipation, and was told the whole process would take 48hrs. Well now it's just about a week, and have vodablog them on Facebook and on there vodasite, and also been to vodapurgatory store, and even sent a dear John letter to hutchinson Australia. And yet not one vodazombie has had the compassion to give me some glimmer of hope, and contact me. Sure I haven't be nice to tell them on there pages, but I'm the the sort of soul if you tell me 48hrs to port them I expect that. So now I'm taking to heart to support the passion of all of us poor people ejected by vodapoision to do my bit and to blog there pages till they port my number or till my contract expires in august or until I get sued for been a pest which ever comes first.
5 Apr 2011 10:00:56 PM: ok as it couldnt get any worst it has after a week my 3 number ported over to vodasuck but it was ported straight over the top of my business number, so now my clients cant ring me and the number has gone to quarantine. at the moment waiting for numbers section to open 8am so vodaaussie can grab my number and return it to me at the start of trade in the morning. also suspect vodamumbai has disconnected my 1g date that i added to that number. So I'm hoping that its fix as the number they screwed with is on my ute, trailer business cards, call centre. So if its not fixed by morning then my life in business is over I'm ruined. Then i will go to TODAY SHOW, ACA, THE AUSTRALIA, what ever it takes to personal hold vodafone accountable for there vodamumbai affair.
5 Apr 2011 10:39:08 PM: was that vodanumbbye or vodagumby or vodamumbai is vodaaussie just a myth or some aussie on holidays in india doing part time job in mumbai, or could it also be a indian with a voice changing device to trick you into thinking he is a aussie, how much longer can this VODAFONE MAJOR PROBLEM EXECUTIVES WAKE UP AND SMELL THE COFFEE, because your job may be next to go. ps i am not racist but i think aussies could do all of the customer service in the australian area and indians do all of the indian customer service in india, WHATEVER HAPPENED TO AUSTRALIAN MADE AUSTRALIAN OWNED.
6 Apr 2011 05:08:56 PM: Update problem resolved. It took and Aussie to sort out a vodamumbai stuff up. Let this be a lesson to the CEO of vodafone. Don't rely on cheap labour from overseas, it will always bite you in the butt, luckily I didn't go to the press, let's hope you haven't stuffed up my billing in this fine mess Nigel
6 Apr 2011 06:22:26 PM: Vodaresult!

Vodafail.com Moderation Team