26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16504 Someone from VIC thinks vodafone is Delayed MIssed-call Notifications at 1 Apr 2011 04:46:26 AM
In the last two weeks I have received (and reported) 5 delayed missed call notifications well over 24 hours to Three support. Delayed messages have only occurred since Vodafone and Three merged (into VHA). Three support claim they do not retain any networking logs to investigate delayed notifications if they are reported later than 24 hours which I do not believe. If I was a criminal they'd certainly be able to retrieve ANY messages (and calls) that I have made or received. My business has been affected due to the frequent delayed missed-call notifications and I will take the matter up with the Telecommunications Ombudsman.
1 Apr 2011 09:56:32 AM: I was promised that a Three upport person will call me every 2nd day (for a month) for a status update on my delayed missed-call notifications. Last call I received was 3 days ago - cannot rely on Three support commitment at all!!!!