26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16509 Someone from VIC thinks vodafone is Still no reception in my home at 1 Apr 2011 06:59:55 AM
I have called and complained countless times about the lack of reception in my home in Northcote Victoria, Being that i live in a densely populated region of metropolitan Melbourne you would suspect that my reception would be far more superior to a regional outlet, however i recently visited Rockhampton in Queensland, and even though my reception and data usage was extremely limited, i found my reception to be much better than that of my reception at home in Victoria.

I have not only called and called back countless times after several drop outs, I have attended various Vodafone retail centres to enquire about a resolution to my problem, always met with a different excuse.

To take a call at home i must step out onto my balcony and lean over railing.

1 Apr 2011 07:59:11 AM: Careful leaning over the railing! A better solution would be to contact the TIO straight away, you can find out their number on the 'How to complain' page. Vodafone usually springs into action when the TIO is chasing up your complaint.

Vodafail.com Moderation Team