Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1651 Someone from VIC thinks vodafone is Pathetic plan usage update at 27 Dec 2010 08:02:42 AM
Hi
I have been a vodafone customer for 5-6 weeks now.
I have been overcharged right at the second bill.
Simply because I was led to believe there is still a $100 credit remaining on my plan and I went ahead and used it but in reality,there was no credit left,Vodafone does not update your 'spend and entitlements' on its myvodafone.com.au website nor does its sms/vodafone a/c balance service give you any real time updates on what $ amount is left of your monthly allowed credit.
If you billing period ends on ,say the 25th of a month, from the 22nd itself, there seems to be no update on the balance amount.
Agreed,that every provider takes 24/48 hrs to update this amount on their balance check services ,but I was led to believe for 3-4 days that I still have $100 credit remaining and went ahead and used it.
Such a rip off and extremely frustrating.
Be careful when you are checking your a/c balance because it's never the right amount in reality.
Plus ,insurance amount was included by default in the first bill (2 months) without even asking me.
The complaints don't end....
I have been a vodafone customer for 5-6 weeks now.
I have been overcharged right at the second bill.
Simply because I was led to believe there is still a $100 credit remaining on my plan and I went ahead and used it but in reality,there was no credit left,Vodafone does not update your 'spend and entitlements' on its myvodafone.com.au website nor does its sms/vodafone a/c balance service give you any real time updates on what $ amount is left of your monthly allowed credit.
If you billing period ends on ,say the 25th of a month, from the 22nd itself, there seems to be no update on the balance amount.
Agreed,that every provider takes 24/48 hrs to update this amount on their balance check services ,but I was led to believe for 3-4 days that I still have $100 credit remaining and went ahead and used it.
Such a rip off and extremely frustrating.
Be careful when you are checking your a/c balance because it's never the right amount in reality.
Plus ,insurance amount was included by default in the first bill (2 months) without even asking me.
The complaints don't end....